Job Description

Overview

Employer Industry: Financial Services and Fintech

Why consider this job opportunity:

• Opportunity for career advancement and growth within the organization
• Work weekends with a flexible weekday schedule
• Engage directly with valued members across various support channels
• Collaborate with cross-functional teams to enhance member satisfaction
• Drive innovative solutions in a fast-paced environment
• Contribute to a company that values diversity and inclusion

Responsibilities

• Provide exceptional service to members via email and chat support
• Serve as a subject matter expert on Public's features, products, and services
• Collaborate with Legal, Operations, and Compliance teams to resolve member issues
• Conduct advanced research into complex member escalations, including trade disputes and regulatory inquiries
• Advocate for member feedback and feature requests to enhance the user experience

Qualifications

• Minimum of 3-5 years of experience in financial services
• Fully licensed with Series 7 and 63 certifications
• Prior experience as a Customer Escalation Specialist or Manager in financial services or fintech
• High degree of comfort or ability to learn and leverage technology
• Commitment to providing exceptional service and ensuring positive member experiences

Preferred Qualifications

• Active Public member (sign up today!)
• Previous experience in a fast-paced customer service environment

#FinancialServices #CustomerSupport #CareerOpportunity #DiversityAndInclusion #Fintech

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.

We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.

Job Tags

Similar Jobs