Job Description

Overview

Employer Industry: Financial Services and Fintech

Why consider this job opportunity:

Opportunity for career advancement and growth within the organization
Work weekends with a flexible weekday schedule
Engage directly with valued members across various support channels
Collaborate with cross-functional teams to enhance member satisfaction
Drive innovative solutions in a fast-paced environment
Contribute to a company that values diversity and inclusion

Responsibilities

Provide exceptional service to members via email and chat support
Serve as a subject matter expert on Public's features, products, and services
Collaborate with Legal, Operations, and Compliance teams to resolve member issues
Conduct advanced research into complex member escalations, including trade disputes and regulatory inquiries
Advocate for member feedback and feature requests to enhance the user experience

Qualifications

Minimum of 3-5 years of experience in financial services
Fully licensed with Series 7 and 63 certifications
Prior experience as a Customer Escalation Specialist or Manager in financial services or fintech
High degree of comfort or ability to learn and leverage technology
Commitment to providing exceptional service and ensuring positive member experiences

Preferred Qualifications

Active Public member (sign up today!)
Previous experience in a fast-paced customer service environment

#FinancialServices #CustomerSupport #CareerOpportunity #DiversityAndInclusion #Fintech

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.

We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.

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Job Tags

Immediate start, Flexible hours, Weekday work,

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