Job Description

Job Description

Essential Duties and Responsibilities:

• Support and embrace the Hy-Tek vision, mission, and values.
• Mentor, train and guide Field Service Technician’s (FST). This may include but is not limited to Hy-Tek standards and procedures.
• Work with direct manager to improve group standards, processes and procedures to promote efficiency and best in class client services.
• Responsible for completing performance reviews, approving time off requests, and other administrative tasks.
• Be aware of and practice all rules regarding personal and job site safety.
• Review and verify that all work completed by the team is accurate and meets Hy-Tek standards and procedures.
• Installs new products or enhances existing ones and may provide training and best practices for customers.
• Responsible for managing all service staff.
• Responsible for handling complex customer needs as required.
• Present a professional image and communicate effectively with all customers.
• Manages field service personnel to provide effective on-site support and technical assistance with various products or equipment.
• Plans and oversees installation, troubleshooting, and maintenance of products/equipment to ensure proper function and maximize uptime.
• Oversees the scheduling and training of field service technicians to OEM standards. Handles service contracts and directs support services.
• Develops methods, guidelines, and policies to facilitate efficient service delivery. Reviews service reports to monitor service performance and enhance customer satisfaction.
• Ensures all customer issues are satisfactorily resolved, utilizing engineering, manufacturing, and other teams as needed.
• Responsible for managing direct reports in the day-to-day performance of their jobs.
• Responsible for all other duties as assigned.

Training:

• Maintenance Certification
• Service Certification
• Product Specialist
• Expert Certification
• Champion Certification

Knowledge, Skills and Abilities:

• 7+ years’ experience as a service technician, mechanic or similar position is preferred.
• 2+ years of management experience
• Highschool diploma or equivalent is required. Technician education in automotive, heavy equipment mechanic, or equivalent experience is preferred.
• Ability to work without direct supervision.
• Ability to prioritize tasks with great attention to detail.
• Demonstrate a high degree of communication when interacting with Hy-Tek customer base and team members.
• Ability to complete several tasks simultaneously without error.
• Capable of meeting client expectations/deadlines in a fast-paced environment.
• Takes initiative and owns the resolution process to satisfy customer needs with little to no direction.
• Must have a valid driver’s license.

Working Conditions:

• Monday – Friday between the hours of 7am – 5pm.
• Must be able to lift at least 75 pounds.
• Must be able to bend, squat, and kneel to work on the Industrial Equipment.
• This position spends most of the day in the warehouse setting.
• Some travel to customer locations is required, so outside work may be mandatory.

***Job requirements listed indicate the minimum level of knowledge, skills, and/or ability necessary to perform the job proficiently. This job description is not an exhaustive statement of duties, responsibilities, or requirements. Employees may be required to perform other job-related duties as requested by their supervisor, subject to reasonable accommodation. ***

Job Tags

Similar Jobs