The Public Safety Officer, under the supervision of the Public Safety Lt., patrols assigned areas of the Medical Center to identify and/or respond to unsafe conditions and emergency. In addition, the officer will answer calls for service pertaining to unauthorized or illegal activity within the building or campus grounds. All officers respond to emergencies and calls to assist with combative patients or visitors, fire alarms, infant/child abduction, active shooter, etc. On a routine basis each officer will perform inspections for hazards and unusual situations, lock or unlock doors. Handle trespassing issues, property receipt and issue, deceased patient transport, etc. Officers are routinely assigned the task of testing and inspecting Public Safety and safety equipment throughout the campus monthly. Must be able to work well with all levels of individuals ranging from administrators and physicians to indigent patients. Officers must be able to think quickly on their feet, apply common sense, local, state and federal laws, VH policies and be problem solvers. Officers are required to exhibit customer excellence at all times and model the VH mission, vision and values. Each officer properly and completely documents all rounds; writes the necessary reports about all incidents; submits reports by the end of the shift during which the pertinent incident occurred. Officers must be proficient in the use of the RMS Public Safety incident computer-based system and the VH Risk Qual System. Officer must know when to communicate information confidentially and which method of communication should be used for the type of communication being given. Each officer immediately corrects problems or writes appropriate work orders or memos or reports problem to safety officers and others when safety related problems are observed; Public Safety Officers inspect fire extinguishers and eye wash stations and conduct or assist others in conducting other safety and Public Safety inspections such as Environment of Care Rounds as assigned; test and check alarm system equipment and other equipment as assigned to make sure they are functioning correctly; perform fire watches when requested; monitors Camera systems, Infant Abduction systems, Fire Alarm systems, Medical Gas Alarms, and generator alarms. Investigates reports of loss and damage property and reports of criminal activity. Assist law enforcement within custody individuals as needed. Each officer is required to have a strong working knowledge of the facility assigned, Campus grounds and all related buildings on Campus; analyze and coordinate responses to all alarms on the property; respond to emergency incidents and provide physical Public Safety to our command location; perform inspection of buildings, doors (interior and exterior) to make sure they are opened on time and secured after the regular business day; pick up cash deposits daily to be delivered to the cashier's office in the. Officers are requested periodically to search patient rooms and patient property for contraband and if found to take the proper safety steps to render them safe. Respond to AirCare landing and take offs. Each officer is courteous to the public (patients, visitors, employees, doctors, sales and service people, neighbors and passers-by, etc.). Shows a professional attitude consistently; promptly responds to such requests 95 percent of the time. When this is not possible because of higher priority, the person or department requesting services is promptly notified. Officers provide detailed directions when requested by a visitor or patient; provide escorts to staff members when requested on off business hours. Provide patient and staff Public Safety and safety stand by for terminations, TDO hearings. Escorts disgruntled individuals from the building or property. Responds to emergency calls for service consistently in a prompt manner. IE. Fire, Biological, Mass casualty, Hospital Lock Down, Radiation Emergencies and Active Shooter; uses sound judgment and discretion in handling such calls 100 percent of the time; prepared to assist special needs patient population; assists in transporting patients to BHS; monitor ECO/TDO patients; intervenes in patient, visitor or family disputes and maintains order. Provides assistance to staff when they are working with an aggressive person and intervenes as necessary before staff are injured. Public Safety Officer may be exposed to chemicals and persons with various illnesses, and individuals with aggressive behaviors.
Education: High School Diploma or GED required.
Experience: One year of previous, law enforcement, public safety, college and/or fire departments is preferred.
Certification & Licensures: Valid driver's license required. BLS Certification (Basic Life Support) - American Heart 'Healthcare Provider' (HCP) - AHA approved required. American Heart Association (AHA) appropriate certification prior to completion of orientation required. International Association for Healthcare Public Safety and Safety Basic Exam within 1 year required. ASP baton, Handcuff, OC Foam Spray and aggression management training within 6 months required.
Qualifications: Good public relations and communication skills required. Competent to successfully interact with individuals of varying backgrounds and ethnicities. Must be able to work with individuals with special needs which may apply based on the age, mental capacity, etc. Ability to display compassion when the situation calls and always look for ways to be of help to others required. Ability to help ease pain and suffering, and help others required. Available for duty assignment at any Valley Health System facility required (assignments may be temporary or permanent, dependent upon the needs of the VHS organization). Ability to work on alternate shifts and flex schedule required. Ability to work on holidays and weekends required.
At Valley Health, we believe everyone is a caregiver, and our goal is to create an environment where our caregivers thrive physically, financially, and emotionally. In addition to a competitive salary, our most popular benefits for full-time employees include:
Valley Health also offers a health savings account & flexible spending account for childcare, life insurance, short-term and long-term disability, and professional development. In addition, several perks come with working for the largest employer in the region, such as discounts to on-campus dining, and more.
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