Job Description

Job Description

Job Description

Work Schedule

Monday – Friday, 8:00 AM to 5:00 PM (hours may vary)

Responsibilities

• Handle escalated customer calls and resolve complex issues promptly and professionally.
• Maintain confidentiality and exercise sound judgment in sensitive situations.
• Ensure compliance with company policies and procedures.
• Collaborate with team members to meet branch goals and deadlines.

Qualifications

Education:

• Bachelor’s degree in a business-related field, or equivalent experience required.

Experience:

• Minimum 3 years of progressively responsible experience in a financial institution.
• Work experience in a call center environment handling escalated calls.

Skills:

• Familiarity with technology systems.
• Strong written and verbal communication skills.
• Ability to handle confidential matters judiciously.
• Attention to detail with excellent follow-through.
• Ability to work under pressure with multiple deadlines.
• Good time management skills.
• Flexible and adaptable to work various hours, days, weekends, and holidays.

Job Type & Location

This is a Contract to Hire position based out of Honolulu, HI.

Pay and Benefits

The pay range for this position is $25.00 - $28.00/hr.

Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Honolulu,HI.

Application Deadline

This position is anticipated to close on Dec 2, 2025.

h4> About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Job Tags

Contract work, Temporary work, Work experience placement, Monday to Friday, Flexible hours, Weekend work,

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