Systems Support Specialist - Law firm exp. Required Job at Jobleads-US, Washington DC

KzRsMEtNb1piK3BpTElHMjZwVHJjamMxUkE9PQ==
  • Jobleads-US
  • Washington DC

Job Description

Responsibilities: Resolves workstation issues throughout the organization to maximize firm-wide productivity. Acts as a resource to other IT groups by assisting with workstation, application, and testing. Provides on-site and remote support for end users regarding hardware (desktops, laptops, mobiles) and software in a timely manner. Supports multimedia meetings, including projectors and video & teleconference systems, in collaboration with the Audio/Visual Support team. Responds to support requests via phone, email, and in person, including monitoring the IT support email alias. Tracks and documents issues in IQ-track, escalating as necessary to ensure resolution. Works with staff and attorneys to ensure they understand and effectively use technology tools to maximize productivity. Provides incident support across various locations, including remote and home offices, with rapid problem resolution and root cause analysis. Performs diagnostic tests and recommends solutions for system problems. Installs, maintains, and upgrades hardware and infrastructure, including hardware repairs and setup requests. Maintains inventories and interacts with vendors for supplies and services. Develops instructions and procedures for software installation and configuration. Provides support outside regular hours, including evenings, weekends, holidays, and emergencies, with rotating on-call duties. May visit offices for onsite assistance and inventory tasks on short notice. Qualifications: 5+ years of experience with Windows workstation implementation, management, support. Certifications such as Microsoft Windows 10 MCSA, CompTIA Network+, and A+. Experience supporting Windows OS, MS Office, Office 365, SharePoint, Teams, Zoom, Skype for Business, and document management systems like NetDocuments. Basic networking knowledge in MS Server 2008 or 2012 environments. Experience with hardware repairs and component replacements for PCs, laptops, and printers. Preferred experience with video conferencing equipment. Additional experience with Citrix, PGP, Elite, Carpe Diem, Aderant, and Relativity is advantageous. #J-18808-Ljbffr Jobleads-US

Job Tags

Holiday work, Remote job, Home office, Afternoon shift,

Similar Jobs

La Crosse County, WI

Jailer (Correctional Officer) Job at La Crosse County, WI

 ...law enforcement position in the Jail Division of the Sheriff's Office maintaining security in a modern jail facility. This role...  ...Strong preference for previous civilian or military experience in corrections or law enforcement and/or current certification by Law Enforcement... 

Medical Advantage Recruiters

Family Nurse Practitioner Job at Medical Advantage Recruiters

(Only QUALIFIED Healthcare Professionals accepted) Family-NP - We are seeking a Family Nurse Practitioner to join a well-respected private practice serving Spanish speaking patients in Irving, Texas. The Provider would work collaboratively with the Family Physician seeing... 

Harper & Company CPAs Plus

Customer Success Manager Job at Harper & Company CPAs Plus

 ...monotonous office environment, and leaders who manage vs. lead. Not here weve broken...  ..., organized, and friendly Client Success Manager to join our firm and provide essential...  ...a plus ~ Professional demeanor and customer-focused attitude ~ Ability to handle sensitive... 

Cargill

Industrial Electrician Job at Cargill

 ...specifications to determine installation procedures Perform instrumentation calculation, set up of parameters and limits Modify industrial electronic devices, circuits, and equipment in order to meet available specifications Set up and test industrial equipment... 

Talent4Health

Travel Pathology Assistant Job at Talent4Health

 ...Job Description Talent4Health is seeking a travel Pathology Assistant for a travel job in Bronx, New York. Job Description & Requirements ~ Specialty: Pathology Assistant ~ Discipline: Allied Health Professional ~ Start Date: 07/07/2025~ Duration: 13 weeks...