Job Description

Job Posting

Job Location: Allentown, PA

Position Type: Full Time

Education Level: High School

Travel Percentage: None

Job Shift: Day

Job Category: Admin - Clerical

Description

Summary: Schedules surgical and diagnostic appointments for patients by telephone or in person and provides patient education by performing the following duties. Essential Functions:

• Obtains new patient referrals via telephone or insurance websites.
• Obtains authorizations for procedures, diagnostic testing, medication authorizations, pre-operative testing, or surgeries as required by patient's health care insurers or managed care providers.
• Schedules internal and external appointments, procedures, and surgeries.
• Reviews surgical procedures with patients, providing education and review of necessary documents and secures patient's signatures on required documents.
• Confirms patient surgical and diagnostic appointments with appropriate facilities and ensures transport of appropriate documents.
• Schedules pre-admission testing, surgical clearance appointments with patient's Primary Care Physician office, Cardiology or other specialty practices.
• Timely review of pre-operative testing results and forwards abnormal test reports to surgeon, physician assistant and clinical coordinator. Communicates same with patient's Primary Care Physician regarding medical clearances.
• Prepares and collates surgical paperwork and ensures timely delivery to surgical site.
• Reviews chart for completeness and accuracy by ensuring all pertinent studies/diagnostics are available prior to pre-operative testing and surgeries.
• Immediately greets and directs patients and visitors, answers telephone calls promptly and courteously.
• Utilizes Electronic Medical Record to document all patient communications.
• May assist with check-in and check-out as assigned.
• Other duties may be assigned.

Qualifications

Qualifications:

• Formal training as a Medical Assistant, Clinical Coordinator, Athletic Trainer or Licensed Practical Nurse; or two to four years related experience and/or training; or equivalent combination of education and experience.
• Graduate of an accredited medical assistant, nursing or ATC program; holds a current license.
• Current CPR/AED Certification.
• Customer service skills.
• Knowledge of third party insurance.
• Previous medical office experience including surgical and office scheduling and patient education.
• Excellent verbal communication skills.
• Must be able to work closely with physicians and other team members.
• Computer literate.
• Detail oriented, outgoing and professional.
• Two years clinical experience in an orthopaedic setting.
• Must be able to work until 6:00 pm.
• Team player.
• Electronic Medical Records experience preferred.
• Prior research experience helpful.
• Bi-lingual/Spanish skills for interpreting a plus

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