Job Description

Career Opportunity - Inside Sales

Job Responsibilities

• Handles customer requests for quotes and orders, be customer engaging and builds sustainable customer relationships


• Answer inbound communication addressing account needs and issues. Initiate outbound communication as needed


• Identify customer needs, clarify information, research issues and provide solutions and/or alternatives


• Answer customer questions about product brands and provide information assisting product selection


• Assist customers with troubleshooting online account issues, utilizing available online tools


• Become skilled at understanding basic customer application requirements and company provided solutions


• Meet personal and team qualitative and quantitative sales support target goals


• Ability to process incoming correspondence, forms, and other documentation received from customers


• Handle difficult or escalated communications and assist with resolution


• Update customer account information and keep records of customer communication outcomes in a CRM database


• Direct customer inquiries to Jiffy Air Tool’s outside sales team when direct customer contact is needed


• Communicate with plant operations personnel when needed regarding customer order information and planning

Job Qualifications

• Strong communication, listening, writing, and computer proficiency skills


• Prior inside sales experience

Additional Job Requirements:

• Ability to multi-task, problem solve, and perform in depth research while assisting the customer

• Ability to understand industrial products and take personal initiative to self-train and stay current

• Assist team members and operations with production forecast planning input when needed

Preferred Qualifications and/or Experience:

• Proficient with Microsoft Office (primarily Excel and Word) and experience with ERP system for customer ordering and CRM input.

To Apply email resume: carin@jiffyairtool.com
Come into office: 2254 Conestoga Drive,
Carson City • 7am-3:30pm M-F

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