Overview Regional Patient Experience Manager (Job Number: 25037171) Benefits Paid Days Off from Day One Student Loan Repayment Program Mental Health Resources and Support Our promise to you Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better. Schedule Full Time Shift Days Location 1500 SW 1st Ave Ocala, Florida 34471 The community you’ll be caring for AdventHealth Ocala Horse Capital of the World – Home to the World Equestrian Center Affordable cost of living Destination for outdoor enthusiast (golf, kayaking, horseback riding, nature trails) Vibrant downtown area with award winning establishments Family friendly with many parks and recreations Driving distance to Gainesville, St. Augustine, Orlando, Tampa, Sarasota Part of the community since 1898, providing healthcare to Marion County for over 120 years AdventHealth Hospital Ocala offers a broad spectrum of services, with programs that are nationally recognized and accredited Spectacular springs throughout the county The role you’ll contribute The Regional Patient Experience Manager is responsible for directly managing the operations and improvement program of AHS Patient Experience in the Central Florida Division - North Region, with assignment to a specific campus or multiple campuses. Working with AHS Patient Experience and Campus Leadership, the manager develops and implements strategic best practices in the most effective manner across the region. This role provides senior level consulting and coaching to executives, middle and front line leaders in the best practices for patient experience, requiring solid knowledge of functional best practices and critical thinking related to how to best influence the field in process improvement. Additionally, this position leads or participates in the planning of regional and major system events including conferences and strategic forums. As a leader in implementing improvements in patient experience, this role requires a strong working knowledge of effective reporting and interpretation of survey results, along with an understanding of statistical concepts. This role works with the Chief Nursing Officer and AHS headquarters to manage the site visit program for assigned campus(es), leveraging Press Ganey Advisor resources to provide appropriate education. This position serves as a change agent for Adventist Health System and requires strong experience in process improvement, along with a proven track record of leading others in the improvement of patient experience. The value you’ll bring to the team Working with other campus based managers, manages the patient experience program for the East Florida region, demonstrating strategic planning capabilities and negotiation skills. Works closely with executive leaders at assigned campus to ensure that we are most effectively meeting the needs of each facility and regional progress as a whole, while creatively leveraging limited resources. Effectively manages the consulting and coaching program to best leverage both self and external coaches/advisors with the most effective coverage at assigned campus(es). Evolves coaching models as necessary to best meet needs and drive improvement. Actively participates in strategic planning for patient experience in the region and system-wide. Demonstrates strong project management skills, and effectively develops and monitors project workplans to completion. Qualifications The expertise and experiences you’ll need to succeed: Bachelor’s degree in nursing or related field Minimum of ten (10) years of healthcare related experience 5 years of experience as a Nurse Manager or above in an acute care setting or 3 years of experience in a patient experience consulting role in a multi-campus setting 10 years of experience as an RN Demonstrated history of leading strong improvement results in patient experience #J-18808-Ljbffr Texas Health Huguley FWS
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