Job Description

The Regional Operations Manager is responsible for driving operational performance, team development, and brand consistency across a portfolio of restaurants within a defined geographic region of the Terry Black’s Barbecue brand. This leadership role provides direct support to General Managers and their teams, ensuring each location operates efficiently, profitably, and in alignment with company standards. The ideal candidate adopts a hands-on, servant leadership style and is deeply committed to empowering store teams, delivering operational excellence, and enhancing the guest experience.

Key Responsibilities:

Operational Excellence and Store Support

• Serve as the primary liaison between restaurant leadership and corporate, ensuring alignment on operational goals, initiatives, and Terry Black’s Barbecue brand standards.
• Provide direct, in-person support to stores through regular site visits, coaching, and on-the-ground leadership.
• Partner with General Managers to identify operational gaps and implement solutions that enhance productivity, product quality, service consistency, and overall performance.
• Lead execution of systems, processes, and company-wide initiatives to drive operational efficiency and guest satisfaction.
• Support stores during critical periods such as peak seasons, events, or leadership transitions, offering both strategic guidance and hands-on assistance as needed.

Financial Oversight and Business Performance

• Oversee the financial performance of each Terry Black’s Barbecue location, ensuring targets for sales, labor, COGS, and controllable expenses are met or exceeded.
• Collaborate with General Managers on forecasting, budgeting, and action planning to improve margins and achieve profitability goals.
• Analyze key performance indicators (KPIs) to identify trends and opportunities for improvement across the region.

Leadership Development and Talent Management

• Recruit, develop, and retain high-performing General Managers and store leadership teams.
• Conduct performance evaluations, succession planning, and leadership development initiatives to build a strong talent pipeline.
• Foster a culture of accountability, recognition, and continuous improvement across all teams.

Cross-Functional Collaboration

• Partner with the Marketing department to support store-level initiatives, events, grand openings, and promotional campaigns.
• Collaborate with the Training department to ensure effective onboarding, skills development, and ongoing learning opportunities for all employees.
• Work in conjunction with Human Resources to manage workforce planning, employee relations, and compliance with labor regulations.
• Represent regional operations in corporate planning sessions, providing feedback and insights from the field to support organizational goals.

Brand & Guest Experience Standards

• Uphold and enforce brand standards related to food quality, service excellence, and restaurant cleanliness.
• Monitor and respond to guest feedback, collaborating with store leadership to implement service recovery measures and enhance the guest experience.
• Ensure consistency in the Terry Black’s Barbecue experience across all locations within the region.

New Store Openings and Growth Initiatives

• Lead operational support for new store openings, including hiring, training, and pre-opening readiness.
• Provide leadership and stability through the post-opening phase, integrating new locations into regional operations.
• Contribute to strategic growth planning and offer regional insights for future expansion.

Qualifications:

• Minimum 7 -10 years of multi-unit leadership experience within the restaurant or hospitality industry, ideally in high-volume or fast-casual environments.
• Demonstrated success in driving operational performance, financial results, and team development.
• Strong business acumen with expertise in P&L management, labor modeling, and cost control.
• Exceptional interpersonal, organizational, and communication skills.
• A collaborative leadership style with a commitment to supporting teams in the field
• Willingness and ability to travel frequently throughout the assigned region.

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