Job Description

LHH is seeking a proactive and detail-oriented Project Coordinator for a contract to hire opportunity to support an operations team. This role is essential in ensuring that service projects are executed smoothly from initiation to completion. The ideal candidate will be responsible for coordinating schedules, managing client communications, and supporting field technicians to deliver exceptional service experiences.

Responsibilities

• Coordinate and assign service tasks based on technician availability, location, and expertise.
• Monitor project timelines and adjust schedules to accommodate urgent requests or delays.
• Serve as the primary point of contact for clients regarding service updates and inquiries.
• Prepare and send estimates for labor, parts, and maintenance services.
• Track project progress, technician performance, and service outcomes using internal systems.
• Ensure technicians are equipped with the necessary tools, parts, and documentation.
• Collaborate with internal departments to streamline communication and resolve issues.
• Manage billing processes, including invoicing and payment follow-ups.
• Analyze service data to identify trends, improve efficiency, and enhance customer satisfaction.
• Uphold company standards and ensure compliance with industry best practices.

Qualifications

• High school diploma required; Bachelor's degree preferred
• Previous experience in a coordination, scheduling, or B2B customer service role.
• Strong organizational skills with a sharp eye for detail.
• Excellent communication and interpersonal abilities.
• Comfortable working independently and managing multiple priorities.
• Familiarity with tools like Google Workspace (Gmail, Sheets, Docs).
• Experience with platforms such as NetSuite or Salesforce is a plus.
• Background in the service industry is advantageous but not required.

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