Job Description
*NEW BEDFORD, MA -* We are looking to onboard passionate and motivated Master's level Clinicians for our Adult/Youth Mobile Crisis Intervention (A/YMCI) Program located at our Church Street office. *The MCIS Call Center Triage Clinician* will use their knowledge of and experience with utilizing community-based services and the wraparound process to provide clinical care and support to adults and their families and to prevent hospitalization and stabilize adults in the community.
*Diversity and believes that Equity is a Human Right.*
*SCHEDULE: MONDAY-FRIDAY 11AM-7PM or 12PM-8PM*
**MA LEVEL GRADUATES ARE WELCOME TO APPLY NOW! Offers can be made pending verification of MA degree**
* SATURDAY-SUNDAY 1ST SHIFT + $2.50/HOUR
* MONDAY-FRIDAY 2ND SHIFT + $1.50/HOUR
* SATURDAY & SUNDAY 2ND SHIFT + $4.00/HOUR
* SUNDAY-THURSDAY 3RD SHIFT + $5.00/HOUR
* FRIDAY & SATURDAY 3RD SHIFT +7.50/HOUR
*Qualifications*
* The person holding this position must have a Master’s degree in Social Work, psychology, or related field and must be professionally licensed or license eligible in the state of Massachusetts.
* This person must have experience with computers, specifically Electronic Health Records systems
* Ability to work a flexible schedule, including nights and weekends
* At least one year experience working with adults and their families in a clinical role
* Able to provide clinical care and support to adults and their families to prevent hospitalization and stabilize adults in the community
* Possess a valid driver’s license and reliable transportation
*Responsibilities*
_The following responsibilities are not meant to be all inclusive and may be adjusted to meet the agency’s needs._
* Collaborate with Mobile Crisis Intervention (MCI) team members in a fast-paced call center environment to provide timely, clinically appropriate responses
* Triage incoming calls for individuals in crisis, assess safety and risk, and determine the appropriate level of care
* Provide brief, solution-focused clinical interventions via phone to support stabilization in the least restrictive setting
* Conduct telephone screenings and gather relevant information using standardized screening tools
* Complete intake documentation and verify insurance coverage as appropriate
* Facilitate warm handoffs to internal and external programs, including Core Services, Open Access, and Medication for Opioid Use Disorder (MOUD) services
* Coordinate care with referral sources, providers, and community support to ensure comprehensive service delivery
* Conduct collateral contacts with support systems to inform clinical decision-making
* Assist callers with safety planning, de-escalation strategies, and linkage to appropriate treatment resources
* Conduct mental health evaluations assessing risk and safety, as needed
* Consult with clinical leadership and psychiatric staff as needed to determine appropriate disposition, including hospital diversion or inpatient referral
* Maintain accurate, timely documentation in accordance with clinical, regulatory, and organizational standards
* Participate in supervision, staff meetings, ongoing training, and professional development opportunities
*Cultural Competency Qualifications*
* Awareness of personal attitudes, beliefs, biases, and assumptions about others
* Knowledge of the various dimensions of diversity, including gender, race, and ethnicity
* Acknowledging that people from other cultural groups may not share the same beliefs and practices or perceive experiences in the same way
* Cultural knowledge of key populations that will be served to address disparities in service delivery
* Demonstrates positive attitudes towards cultural differences by showing respect and openness towards people whose social and cultural background is different from one's own
* Demonstrates skills for communication and interaction across cultures, including the ability to recognize and manage personal behaviors, moods, and impulses to create an inclusive, equitable, and welcoming climate within the agency
*Benefit Details:*
* Benefit eligible at 20+ hours
* Medical – Harvard Pilgrim/Health Plans - 75% employer paid for full-time employees
* Dental – Delta Dental
* Vision - Eye Med
* 2 weeks’ vacation accrued over 1st year, 3 weeks after 3 years, 4 weeks after 5 years and 5 weeks after 20 years
* 12 sick days per year (accrued monthly); 2 personal days per year
* 10 paid holidays
* 401K – CFS matches first 1% at 100%; 2%-6% of annual earnings are matched at 50%
* Tuition reimbursement – Up to $1,500 per calendar year
* *FREE* Clinical Supervision towards licensure & Professional Licensure reimbursement (LICSW, LMHC)
* *FREE* CEU's and Trainings- up to 1,000 trainings available!
* Flexible spending accounts – save on medical expenses and dependent care!
* 100% Employer paid Life Insurance
* 100% Employer paid Long Term Disability and AD&D
* Mileage Reimbursement of .62 cents/mile & Employee Discount Program
* *FREE* Employee Assistance Program and AbilitiCBT Mental Health program for employees & their family
*Child and Family Services, Inc. values a diverse workplace and strongly encourages applicants from the BIPOC, LGBTQ+, AAPI, Hispanic, Latinx and Veteran communities to apply for employment. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, citizenship, age, gender, sex,( including gender identity, sexual orientation, and pregnancy) disability status, protected veteran status, or any other characteristic protected by law.*
Job Type: Full-time
Pay: $30.00 - $31.50 per hour
Schedule:
* 10 hour shift
* 8 hour shift
* Day shift
* Overnight shift
Work Location: In person
Job Tags
Hourly pay, Holiday work, Full time, Flexible hours, Shift work, Night shift, Sunday, Day shift, Saturday, Afternoon shift, Monday to Friday,