Job Description

Job Description

Job Description

Loan Servicing Agent

At Richwood Bank, our purpose is to inspire, protect, and celebrate anything that makes communities thrive.  

Have you ever wanted to work for a company that exceptionally lives its values? One hundred and fifty years ago, we began as a small community bank. Today, we are still a community bank – as well as a payroll processing team, a marketing agency, a coffee shop, and more. We have flipped the switch on traditional banking. Yet, we have always aimed to provide the very best customer experience, contribute to the greater good of our local communities, and make every effort to be the best employer in the area with a company culture that works hard to develop, recognize, and award its team members.  

Richwood Bank has a comprehensive benefits package for full-time employees including, but not limited to medical and wellness program, dental, vision, employee assistance plan, life insurance and supplemental short-term disability.  Full time and part time employees have access to a 401(k) plan and enhanced Wellness program, tuition reimbursement, and tons of professional development opportunities! 

Richwood Bank prides itself on unique company culture and all team members should be active and engaged participants. 

Richwood Bank is looking for a confident, outgoing individual with strong communication skills. This full-time position requires knowledge of the loan process. This role will maintain daily, weekly and monthly reports to ensure all loans, loan payments and loan payoffs are accurate in our Core. They will also process all escrow distributions, loan payoff requests and lien releases

Essential Functions

• Maintain Daily Reports such as non-post, rate change, and file maintenance report
• Maintain Weekly Reports such as note exceptions, past due and ticklers
• Maintain Monthly Reports such as UCC expiring, PMI cancel, non-activated note, and file exceptions
• Renew County and State UCC's every 5 years
• Manage Tickler Reports for crop insurance, flood insurance, and hazard insurance
• Prepare Satisfaction of Mortgages
• Process loan payoffs (checks/wires)
• Prepare payoff quotes
• Print 1098 notices upon request
• Release liens on car titles/UCC's
• Send Paid Notes to customer
• Complete all Loan Maintenance on Navigator
• Complete all Participation Payment Wires
• Pay escrowed tax and insurance payments- taxes twice a year, insurance as it comes in
• Monitor and correct Freddie Mac servicing errors daily / monthly
• Go through daily mail and scan to each loan
• Track and obtain insurance on loans over 2m, flood insurance, and equipment over 100k
• Force place insurance, 45-day letter process
• Pay force placed policies, send borrower notice of FP insurance, escrow
• Audit preparation, work with auditors
• Scanning/indexing documents
• Filing collateral docs in the hub
• Create and Maintain SOP's
• Maintain interest rate changes
• Process all verifications of mortgages
• Run escrow analysis yearly and mail out surplus checks
• Order customer coupon books
• Process all change in terms and documents
• Maintain assigned work hours
• Work with others in a team environment
• Accept direction from supervisors
• Ensures work completed is accurate and appropriate. Verifies and validates all data to confirm accuracy and reliability. Paying close attention to details of all information received and entered.

Skills and Abilities  

• Project management
• Excellent customer service skills
• The ability to prioritize and make on-the-spot decisions regarding customer transactions, weighing customer satisfaction issues with bank exposure to loss and fraud
• Mathematical skills
• In-depth knowledge of our bank products and services
• Work well under pressure and in a fast-paced environment
• Ability to identify opportunities to educate customers of more products and services that may fit their needs (cross promotion)
• Strong communication skills
• High degree of accuracy
• Detailed and organized
• Always maintain confidentiality
• Maintain a positive can-do attitude towards your team and customers
• Knowledge of various federal regulations including Bank Secrecy Act, Community Reinvestment Act, Americans with Disabilities Act, Right to Financial Privacy Act, Gramm-Leach-Biley Act, Regulation E and teller roles and responsibilities relating to each act
• Punctual
• Driven to succeed and open minded to learn more about new technology within our industry 

Education  

• High School Diploma or GED required; college preferred

Equal Opportunity Employer/Disability/Veterans. Richwood Bank is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.  

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