Role: Desktop Support Engineer
Job type: Fulltime
Location: Malvern, PA / Salt Lake City, UT
Roles & Responsibilities:
Diagnose and troubleshoot technical issues, including account setup, network configuration, software and hardware issues
• Deliver hands-on support for a range of hardware including PCs, laptops, and peripherals in a mixed Windows and Mac environment.
• Perform network troubleshooting, particularly on VPN connections and wireless configurations, integrating with Zscaler.
• Asset management and tracking using ServiceNow (SNOW) for accurate inventory control.
• Provide timely resolutions for hardware and software issues, ensuring user satisfaction.
• Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
• Provide prompt and accurate feedback to customers
• Refer to internal knowledge bases or external resources to provide accurate tech solutions
• Ensure all issues are properly logged
• Prioritize and manage several open issues at one time
• Follow up with clients to ensure their IT systems are fully functional after troubleshooting
• Prepare accurate and timely reports
• Document technical knowledge in the form of KB Articles
• Maintain good relationships with clients
• Experience level : 6 – 8 years of Technical experience in Windows and Mac
• Proficient in managing and troubleshooting Windows and Mac hardware and software; skilled.
• Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
• Good understanding of computer systems, mobile devices and other tech products
• Excellent problem-solving and communication skills
• Ability to provide step-by-step technical help, both written and verbal
• Familiarity with ITSM tools like ServiceNow for ticket management.
Salary Range: $70,000 - $80,000 a Year
...Job Description Job Description Do you have a passion for arts education and a talent for engaging young learners? Join our Education team at the John Michael Kohler Arts Center as the Museum TourCoordinator (K-12) , where you'll help create memorable, meaningful...
..., and fitness center. ~ Big-city convenience in a suburban setting: Target, Starbucks, Panera, Chick Fil A, Dicks Sporting Goods, Kohl s, and 25+ local independent restaurants. ~ Easy access to major cities: 1-hour to Iowa City, direct daily flights to St. Louis &...
...students in an efficient and pleasant manner.REQUIREMENTS: H.S. Diploma or G.E.D.PREFERRED: General Cafeteria ExperienceAPPLY TO:Switzerland County School CorporationAttn: Mr. Rod Hite, Superintendent1040 W. Main Street, Vevay, IN 47043Phone: (***) ***-****Fax: (812...
...employee stock purchase plan, and life insurance. BECOME A US FOODS DRIVER! Ready to build a career with a company thats... ...Safely drive trucks to customers and meet scheduled customer delivery times Carefully unload products from the trailer with a two-...
...HOW WE CARE FOR YOU At St. Lawrence Health, we are dedicated to getting health care right. Our robust benefits and total rewards foster employee wellbeing, professional development and personal growth. We care for your career while caring for the community . Same...