IT EPIC Customer Support Analyst Job at CoxHealth, Lake Spring, MO

L1k5M0tNd1laT0JpSUlXNzVaVGxkRDgxUkE9PQ==
  • CoxHealth
  • Lake Spring, MO

Job Description

Description

:** This position is onsite in Springfield, Missouri **
The Information Technology Customer Support Analyst will be responsible for providing technical support to end-users of IT systems and applications. The role involves diagnosing and resolving technical issues, providing guidance and training to end-users, and ensuring that all issues are resolved in a timely and effective manner. The Information Technology Customer Support Analyst will also be responsible for documenting support requests and maintaining accurate records of support incidents.

Education: 
• Preferred: Associate's degree in Computer Science, Information Technology,
Experience:
• Preferred: 1 year of experience in IT customer support, with a focus on end-user support and troubleshooting.
Skills:
• Basic understanding of commonly used operating systems (e.g., Windows, macOS) and software applications.
• Strong communication skills, empathy, and patience to effectively assist end users with technical issues.
• Ability to diagnose and resolve simple technical problems such as password resets and basic software issues.
• Ability to effectively document support request and solutions for future reference.
Licensure/Certification/Registration:
▪ N/A

Job Tags

Similar Jobs

Private family

Nanny Job at Private family

 ...family seeks an attentive, responsible, and energetic live-out Nanny to provide childcare for four children, ranging in age from 15 months...  ...with willingness to work extended hours, overtime, and travel, as needed Exceptional organizational skills and dedication... 

Akkodis

Senior Security Engineer/Network Security Engineer Job at Akkodis

 ...Job Description Job Description Our client is seeking a senior Network Security Engineer for a long-term contract opportunity with our client in Albany, NY. This position is onsite with a NY state government agency. Please apply to today if interested! Pay rate range... 

Meadowbrook Village Christian Retirement Community

Housekeeper at Senior Living Facility Job at Meadowbrook Village Christian Retirement Community

 ...Care Retirement Community (CCRC) and offer independent, assisted living, memory care, and skilled nursing services.Shift...  ...team in providing excellent care for our senior residents. As a housekeeper at Meadowbrook Village, you will be responsible for the following... 

Methodist Health System

Lead Mammography Tech- FT Job at Methodist Health System

 ...Hours of Work : 7:30a-4p Days Of Week : Monday-Friday Work Shift : Job Description : Your Job: In this highly technical allied imaging professional position, you'll collaborate with a multidisciplinary team to provide the very best imaging services, which... 

Te Connectivity

IT BUSINESS ANALYST I Job at Te Connectivity

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. Connections matter. Make yours here. TE Connectivity is a global industrial technology leader creating a safer...