Job Description

Job Title: Remote Help Desk Support

Hourly Pay: $24 – $28/hour

Summary:

We're seeking a friendly and detail-oriented Help Desk Support team member to work remotely and assist users with technical questions and basic troubleshooting. From login issues to navigation help, you'll play a key role in solving everyday problems and keeping users on track. If you enjoy helping people and solving small tech hiccups, this could be a great fit.

Job Responsibilities:

• Respond to support tickets, emails, and calls to address common tech issues.
• Assist users with login problems, password resets, and system access.
• Guide customers through simple troubleshooting steps using clear, step-by-step instructions.
• Document reported issues and track resolutions for future reference.
• Escalate complex or unresolved issues to senior support staff.
• Participate in virtual team meetings and help identify recurring challenges.

Qualifications:

• Comfortable using computers, web browsers, and communication tools.
• Strong attention to detail and excellent verbal/written communication skills.
• Patient and calm under pressure, especially when helping frustrated users.
• Well-organized and able to follow procedures accurately.
• Experience in IT, technical support, or customer service is a plus.
• Must have a reliable internet connection and a quiet, distraction-free home workspace.

Perks & Benefits:

• Hourly pay: $24 – $28, depending on experience
• 100% remote work with flexible scheduling
• Paid training and access to helpful guides and documentation
• Supportive and positive team environment
• Opportunities to advance into senior support or technical roles

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