Job Description

Overview Location: Boston, MA, United States (on-site) Starting Salary: $22.40 Branch: Airports North America Category: Unionized (IBT) Employment Type: Part-Time Being part of Air Canada is to become part of an iconic Canadian symbol. Are you passionate about reaching new heights, teamwork and making a meaningful contribution? Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation. Important notes: shift bidding and attendance policies may be complex; we’ll support you as you learn to manage your schedule effectively. Flexibility is key in a fast-paced environment with irregular operations. Responsibilities Deliver outstanding customer service throughout the travel journey. Assist passengers requiring special assistance, ensuring safe and timely transport to gates or baggage claim. Perform check-in duties, including issuing boarding passes, seat selection, baggage processing, and verifying travel documents. Provide information and make reservations, including guidance on Customs and Immigration requirements. Coordinate boarding procedures and operate loading bridges in compliance with safety protocols. Manage disruptions, including delays, oversells, and irate passengers, ensuring smooth resolution. Support VIP passengers, including First-Class lounge services and check-in assistance. Update passenger records in the system (PSS) to ensure accurate processing. Make and document operational decisions in the absence of supervisory staff. Uphold company standards, including professional appearance and conduct. Qualifications Ability to lift seventy (70) lbs unaided; Ability to stand for extended periods; Ability to use tact, good judgement and initiative; Capable of expressing self in a clear and pleasant manner; Ability to work under pressure with minimal supervision; Ability to efficiently use the Company's automated reservations, ticketing and baggage tracing systems post-training; Adhere to Air Canada uniform and grooming standards; Ability to meet Air Canada medical standards through a medical examination; Employment is subject to meeting US Custom & Border Protection (USCBP) requirements for obtaining both a Customs Seal and an Airport ID Badge; Availability for shift work in a 24/7 operational environment, including mornings, evenings, weekends, and statutory holidays; Eligibility to work in the country of interest; candidates are responsible for any required work permits/visas. Benefits Financial benefits: Pension program, Employee Share Ownership Program, and Profit Sharing. Wellbeing & health benefits: Health, dental, and life insurance for you and your family. Recognition: Air Canada’s Shine program for recognizing outstanding moments. Travel privileges: Generous employee travel program after 28 weeks of service, including standby travel and discounts. Conditions of Employment Candidates must be eligible to work in the country of interest; obtaining required work permits/visas or other authorizations is the candidate’s responsibility. Language Skills Based on equal qualifications, preference will be given to bilingual candidates. Diversity and Inclusion Air Canada is committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment. We welcome applications from all to help build a diverse workforce reflecting our customers and communities. Air Canada thanks all candidates for their interest; however only those selected to continue will be contacted. #J-18808-Ljbffr Air Canada

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