Summary: The Crisis Management Specialist - Senior is a subject matter expert for incident and crisis events that can or have impacted Huntington’s customers, colleagues, buildings, or business processes. The Crisis Management Specialist - Senior maintains and improves the Corporate Crisis Management program; leads response teams to mitigate impacts and recover impacted units; monitors, assesses, and provides the recommended incident response next steps; creates and distributes executive-level incident summaries and updates; plans and conducts CCM response team training and exercises. The Crisis Management Specialist - Senior will have experience with regulatory requirements, federal guidance, and industry best practices and analyzes incident data to determine metrics, trends, and the associated risk to the bank. Duties and Responsibilities: Perform CCM On-call Colleague Duties: Monitors, evaluates, and responds, when appropriate, to threats such as technology, operational, severe weather, infectious disease/pandemic outbreaks, and security incidents. Manage the Crisis Communication Applications: Maintain contacts, groups, rules, notification/incident templates, and assets within the Crisis Communication applications. Maintain CCM Response Plans: Update response plan membership, tasks, and associated documents. Distribute finalized plans to plan members. Conduct CCM Training and Exercises: Schedule, plan, and conduct the required response team training and exercises. Professional Development: Continue education, training, and development efforts through vendor training, seminars, online training, and industry publications to maintain existing skills and learn new skills. Other duties as assigned Performs other duties as assigned. Basic Qualifications: High School Diploma, GED, or equivalent 7 Years of Crisis Management or Incident Management experience 5 Years of building and running detailed training scenarios and exercises Preferred Qualifications: Industry certification in incident management, crisis management, crisis communications or business continuity In depth knowledge of regulatory and federal guidelines pertaining to crisis management: FFIEC’s IT Exam Handbook – BCP; FEMA’s Incident Command System; Department of Homeland Security’s Homeland Security Exercise and Evaluation Program’s (HSEEP) Demonstrates leadership, develops internal and external partnerships, and acts as a liaison for the CCM program. Ability to work an on-call schedule that can require non-standard business hours. Effectively manages stress in a constantly changing environment. Demonstrates excellent judgment and the ability to make quick decisions and think outside the box when working with complex situations. Demonstrates a high level of work and task flexibility. Proven ability to multitask and prioritize in an often-fast paced environment. Demonstrates excellent written and oral communication skills. Demonstrates proficiencies with Microsoft Office products.
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