The Lakewood Amphitheatre seeks a CCTV Operator responsible for operating, resource allocation, and communication during emergency incidents. Primary duties include monitoring and operating various video screens and collaborating with venue and emergency personnel. The role requires efficient communication, technology utilization, and critical information gathering for effective emergency response. This is part-time seasonal, event based position that requires evening and weekend availability. Monitor venue CCTV during all phases of event to ensure safety of all parties on-site. Maintain a log of all incidents that are observed on CCTV during each event. Investigates and resolves complaints via venue CCTV. Work in conjunction with the venue management to ensure compliance with all policies and procedures that relate to local, state, and federal laws and regulations. Work directly with venue management regarding issues that require the attention of medical, security, or law enforcement. Monitors venue activity and informs department heads of potential deployment changes needed. Observe guests and employees via CCTV to preserve order and protect property. Monitor activity and identify potential, developing or escalated issues that may need attention. Ability to work with a diverse group of co-workers and develop strong working relationships across all departments. Receive emergency and non-emergency calls and record significant information. Address problems and requests by transmitting information to the proper departments. Utilize discretion and practice integrity monitoring event activities. High School Diploma or equivalent preferred. At least 2 years of experience in a similar role preferred. Strong strategic thinking and creative problem-solving skills. Excellent verbal, written and interpersonal communication skills. Experience with CCTV software is strongly preferred. Acute sense of judgment, tact and diplomacy. A strong sense of teamwork and ability to execute programs. Ability to use standard office equipment. Proficient in Microsoft Office.
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